Customer Policies & Terms

At Don Abram Harris Cigars, we value transparency and ease of understanding. Our policies are written in plain language to make them accessible and unobtrusive, helping you navigate our terms and practices with clarity.

1. Information Collection
   We collect personal information, including names, email addresses, shipping details, and payment information, to provide you with our products and services.
2. Use of Information
   Your contact information is used for lead generation, order processing, shipment notifications, and customer support. If opted-in, we may also send you marketing communications about events, new products, and updates from Don Abram Harris Cigars.
3. Data Protection
   We do not store financial data. Each transaction requires re-entry of payment information, which is only used for the specific purchase and is not saved. We do not sell or share your personal information with third parties.
4. Age Restriction
   To use this site and purchase products, users must be 21 years or older.
5. Cookies and Tracking
   Our site uses cookies to improve your browsing experience, gather analytics, and offer personalized content. You may adjust cookie preferences in your browser settings. For a complete description of our cookie practices, please refer to our [Cookies Policy].
6. Access to Your Information
   Customers, including retailers, have access to the information they provide and may request to change, delete, or otherwise alter their personal information on file. Please contact us directly to manage your data preferences.

1. Acceptance of Terms
   By accessing and using the Don Abram Harris Cigars website, you agree to comply with these Terms of Service. If you disagree with any part of these terms, please refrain from using our website.

2. Product Information and Availability
   We strive to ensure that product descriptions and availability are accurate. However, we reserve the right to modify, update, or discontinue products without prior notice.

3. Age Restriction
   Our products are available only to customers aged 21 and over. By purchasing, you confirm that you meet this age requirement.

4. User Conduct
   Users agree to use the website responsibly and refrain from any actions that may harm, disrupt, or interfere with our website or services. Any misuse may result in restricted access to the website.

5. Intellectual Property
   All content, including text, images, and branding, is owned by Don Abram Harris Cigars and is protected by copyright and trademark laws. You may not reproduce, distribute, or use our content without prior written permission.

6. Third-Party Links
   Our website may include links to third-party websites, particularly within the retailer contact sections. These links are provided for user convenience. We are not responsible for the content, privacy practices, or services on third-party websites and encourage users to review their policies.

7. Limitation of Liability
   We are not liable for any damages resulting from the use or inability to use our website. This includes direct, indirect, incidental, or consequential damages.

8. Modifications to Terms
   We reserve the right to update or modify these Terms of Service at any time. By continuing to use our website, you accept any changes to the Terms of Service.

1. Return Authorization Process
   To initiate a return, please contact our customer service team with details about the item and the reason for the return. Upon approval, you’ll receive a Return Product Number (RPN), which you’ll need to include with the returned item.

2. Return Shipping

   • If the return is due to a damaged or incorrect item, we will provide a prepaid return shipping label via email.
   • For all other returns, shipping costs are the responsibility of the customer. Please include a completed return card with your RPN in the package; a PDF form will be provided for download.

3. Refunds
   Once we receive and inspect your return, we will notify you regarding the approval of your refund. Approved refunds will be processed to your original payment method within 5-10 business days.

4. Exchanges
   To exchange an item, please follow the return authorization process above. We’ll assist you with a replacement order once your return is received.

5. Non-Returnable Items
   Customized or opened limited-edition items are not eligible for return. Exclusions will be noted at purchase.

6. Contact Information
   For return or refund inquiries, please contact our customer service at PolicySupport@dahcigars.com | (999) 999-9999

1. Processing Time
   Orders are typically processed within 2-3 business days. During peak times or special releases, processing may take longer. You’ll receive a confirmation email once your order has shipped.

2. Shipping Costs
   Shipping rates are calculated at checkout based on destination and package weight. At this time, we only ship within the United States.

3. Estimated Delivery Times

   • Domestic: 3-7 business days
     Please note that these times are estimates and may vary.

4. Shipping Restrictions
   We currently do not offer international shipping. Orders are only available within the United States.

5. Order Tracking
   A tracking number will be emailed to you once your order is shipped. Use this number to monitor your delivery status.

6. Lost or Damaged Items
   If your order is lost or arrives damaged, please contact us immediately. We’ll work with you to resolve the issue, including replacements when applicable.

1. What Are Cookies?
   Cookies are small text files stored on your device when you visit our website. They help us remember your preferences and provide a better browsing experience.
2. Types of Cookies We Use
   • Essential Cookies: Necessary for the website’s functionality, such as keeping you logged in and enabling secure transactions.
   • Analytics Cookies: Collect data to help us understand how visitors use our site, which enables us to improve its performance and streamline navigation.
3. How We Use Cookies
   All data collected from cookies is used solely by Don Abram Harris Cigars to enhance the user experience and support analytical purposes. We do not share cookie data with third parties.
4. Managing Cookies
   You can manage or disable cookies through your browser settings. Disabling certain cookies may affect your experience on our site.
5. Changes to Our Cookie Policy
   We may update our Cookie Policy periodically, so we recommend reviewing this page for any changes.